Guarantee
From order to delivery, every step is protected so you can print with confidence
Free reprint if unsatisfied
If your prints have obvious color casts, blur, or cropping errors, you can request a free reprint until you are satisfied. We are confident in our print quality and stand behind every photo.
Covered: color casts, blur, cropping shifts, ink marks and other print-quality issues
How to request: submit an after-sales request online with photos of the issue
Turnaround: reviewed within 24 hours of your request; once confirmed, a reprint is scheduled right away
Free reshipment for transit damage
If photos are creased, soiled, or damp-damaged during shipping, just send a photo — we reprint and reship free, and cover the shipping.
Covered: creases, stains, dampness, breakage and other shipping damage
Shipping: reshipment costs are fully covered by us — no extra charge
Deadline: submit within 7 days of delivery with photos of the damage
Reach us anytime
Whether it is print quality, order status, or a how-to question, reach out anytime. Our online support responds fast — one message and it is sorted, no waiting around.
Hours: Mon–Sun 9:00–21:00
Contact: WeChat tutupp_service or email service@tutupp.com
Response: usually within 30 minutes during working hours
Strict photo privacy protection
Your photos are private and strictly protected. They are used only for the print job you ordered, never for display, sharing, or any other purpose. After printing, you can delete all photo data anytime from the order page.
Data use: photos are used only for print processing, nothing else
Your control: you can delete uploaded photos anytime
Secure transfer: photos are uploaded and stored with encryption